Delete your account

About this page

Nocty is an app provided by Nocty. This page explains how to delete your Nocty account and the data linked to it. More details are in our Privacy Policy.

Delete your account in the app

• Step 1: open Nocty and sign in.
• Step 2: tap the Profile tab.
• Step 3: scroll down to the Account section and tap Delete account.
• Step 4: tap Continue, then Delete forever to confirm.

Your account is deleted straight away and you are signed out on all your devices. If the app is in Spanish, the steps are: Perfil → Cuenta → Eliminar cuenta → Continuar → Eliminar para siempre.

Signing out or uninstalling the app does not delete your account.

Ask us to delete it without the app

If you can’t sign in or no longer have the app, write to support@nocty.chat from your account’s email address, with the subject “Delete my account”. To protect you, we only act on requests sent from that address; if you no longer have access to it, tell us and we will find another way to check that the account is yours. We delete the account within 30 days at the latest, usually much sooner, with the same result as deleting it in the app, and we confirm it to you by email.

What is deleted

• Your account: email address, password hash, display name, language, age confirmation, acceptance of the Terms, all your sign-in sessions and any one-time email codes not used yet.
• All your chats: every message, story summary, trust level and chat setting.
• Your credits (free, bonus and purchased), your streak, your usage statistics and the purchase history shown in your account. Unused credits, including purchased ones, are lost. Test purchases (in which no money is charged) are deleted; the records of your paid purchases are kept without the link to your account (see below).
• The characters you created that were never public, completely: their texts and all their portraits, including earlier ones you replaced.
• Your likes and the record of which characters you chatted with. The characters’ totals of likes and of people who chatted with them keep counting you, as plain numbers that aren’t linked to you.

What happens to the characters you created

• Characters that were never public are erased completely: their texts and all their portraits are deleted.
• Characters that were public at some point are marked as deleted: they disappear from Discover and from search, and nobody can start a new chat with them. Their creator name is replaced with “Deleted user”, and their secrets are removed.
• These characters may still be shown, read-only and with their portraits, to people who had already chatted with them, so that those people’s own chats keep working. We keep their texts and portraits for that purpose, currently without a fixed time limit.
• If you want the texts and portraits of a character that was public erased completely, write to support@nocty.chat: we will erase them unless we have a legal reason to keep them (for example, to deal with a report or a legal claim).

What we keep, for how long and why

• Your reports of AI messages: kept until 12 months after each report, then deleted automatically, so that we can deal with the reported content. They no longer show that you sent them and no longer include the copy of your own message, but they keep the copy of the reported AI message, which may mention your display name or things you told the character.
• Purchase records: the records of your paid purchases (credit pack, credits, price, dates, the Google Play order number and purchase identifiers, and the records of your agreement to receive the credits straight away, of the confirmation email and of any refund) are kept without the link to your account (Google can still match their Google Play order number to your Google account), for as long as needed for our accounting and tax obligations, up to 6 years after each purchase, and then deleted automatically. We also need them to handle refunds and chargebacks that Google reports after the deletion. Google keeps its own records of your Google Play purchases under its privacy policy.
• Your reports of characters: kept, with the reason you wrote and the date, without a fixed time limit, so that we can deal with the reported characters. They are linked only to an internal identifier that no longer belongs to any account.
• A fingerprint of your email address: a one-way cryptographic hash of it, whether it received the welcome bonus, and the date of deletion. We keep it, for as long as we offer the welcome bonus, so that the same address can’t claim the bonus twice. It does not reveal your email address, but if you sign up again with the same address, we will recognize it.
• Security counters (IP addresses and email addresses typed on the sign-in screen): deleted automatically after about 8 days.
• Server logs: kept for up to 7 days. They contain your internal account identifier, but not your messages or your email address.
• Database backups: our database’s automatic point-in-time history keeps deleted data for up to 30 days. We only use it to recover from incidents.
• Our AI provider: Anthropic deletes the texts it received within 30 days, unless they were flagged as a possible violation of its usage policy (up to 2 years).
• Emails with us, such as your deletion request: kept in our mailbox at Google (Gmail) for as long as needed to handle the request and to show that we did.
• On your device: your language setting and cached portraits stay until you clear the app’s storage or uninstall it.

Delete some data without deleting your account

• A chat: open the chat menu and tap Reset story (or Delete conversation, for a chat that can no longer continue). All its messages, its story summary and your trust level with that character are deleted. Copies of messages included in reports you sent stay with each report until it is deleted, 12 months after the report.
• A character: open it from your Profile and tap Delete character. It disappears from Discover and from your characters; people who already chatted with it keep their read-only chats. Its texts (including the secret) and portraits stay in our database marked as deleted, currently without a fixed time limit; write to support@nocty.chat if you want them erased. If the character was never public, they are erased completely when you delete your account.
• Your display name: change it in your Profile. Characters you already published keep showing your previous name as their creator until you next edit each of them; for characters you deleted, write to support@nocty.chat.
• For anything else, write to support@nocty.chat.

Questions

Read our Privacy Policy and Terms of Service, or contact Nocty at support@nocty.chat.